Return Policy

All returned merchandise must be in its original state, this implies that the product, in any situation, should not have been installed.
We accept returns & exchanges within 30 days of purchase.

Return process

The customer is responsible for all return or exchange shipping charges.

A copy of the original bill of purchase must be included with the return/exchange.

For returns the credit or refund will be issued according to the original payment method.
A refund will only be issued once the product has been received and inspected by Mondial.

Is everything in stock?

At Mondial our staff takes every effort possible to have all items in stock. Unfortunately, due to high demand for certain products, it is possible that items fall out of stock, in that case someone from our team will notify you. 

Canceling an order?

You must call the store to find out if we can make an exception to cancel the order. 

How long does it take to ship my order to me?

All items are shipped directly from our store in Montreal. Shipping time can vary on the shipping method selected as well as the status of the item. 

Having trouble with a product?

At Mondial our staff is eager to help with any issue you may have. Simply send an email to pasqualina@mondial.ca and we will answer you within a 48 hour time frame.