Need assistance
on your product?
We can help.

Follow the 3 easy steps below.

1 Locate your Invoice

2 Select a Brand

3 Guidelines for Selected Brand

Locate your Invoice

If you have your invoice, move to step 2.

If you don’t have your invoice, please fill out the following form and assistance will follow.
You should receive a response within 48 hours.









    Select a Brand

    Choose the brand of the product you require assistance with.

    Guidelines for Selected Brand

    Each brand has its own unique guidelines for warranties and instructions regarding product issues.
    Please adhere to the following steps.

    AD-Waters (Aquabrass, ALT, Fiora, Simas, Royo, Vovo, Oli and Cabano)

    Steps:

    1. Go to https://ad-waters.com/service-parts/ and fill out their simple and easy form to get help with your service call.
    2. Get feedback/help from a representative at AD-Waters.
    3. Solve the problem.
    4. If there’s anything else we can help you with, email us at service@mondial.ca

    Baril

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail info@barildesign.com a description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service department at Baril.
    4. To get in contact with Baril go to https://barildesign.com/en/contact-us/ 
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Blanco

    Steps:

    1. Fill out this simple and easy form https://app.smartsheet.com/b/form/288fe15351044bf49cc08e0783acd5be and get help with your service call.
    2. Get feedback/help from a representative at Blanco.
    3. Solve the problem.
    4. To get in contact with Blanco go to https://www.blanco.com/ca-en/support/contact-us/ 
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Fleurco

    Steps:

    1. Go to https://fleurco.com/en/shower-enclosure/warranty, scroll to the bottom and press “SUBMIT CLAIM” 
    2. Fill out their simple and easy form to get help with your service call.
    3. Get feedback/help from a representative at Fleurco.
    4. Solve the problem.
    5. To get in contact with Fleurco go to https://fleurco.com/en/shower-enclosure/contact 
    6. If there’s anything else we can help you with, email us at service@mondial.ca

    Franke

    Steps:

    1. Go to https://www.franke.com/ca/en/home-solutions/contact/contact-form-simple.html  and fill out their simple and easy form to get help with your service call.
    2. Get feedback/help from a representative at Franke.
    3. Solve the problem.
    4. To get in contact with Franke go to https://www.franke.com/ca/en/home-solutions/contact.html
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Insinkerator

    Steps:

    1. Go to https://support.insinkerator.com/app/ask_CA_french and fill out their simple and easy form to get help with your service call.
    2. Get feedback/help from a representative at Insinkerator.
    3. Solve the problem!
    4. To get in contact with Insinkerator go to https://insinkerator.emerson.com/en-ca
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Jean Lepine (Aktuel)

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail INFO@AKTUELL.CA a description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service team at Jean Lepine.
    4. To get in contact with Jean Lepine go to https://www.plomberiejeanlepine.com/en/contact-us 
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    American Standard

    Steps:

    1. Go to https://www.americanstandard.ca/contact-us and fill out their simple and easy form to get help with your service call.
    2. Get feedback/help from a representative at American Standard.
    3. Solve the problem!
    4. If needed extra help message service@mondial.ca.

    Grohe

    Steps:

    1. Go to https://www.grohe.ca/contact-us and fill out their simple and easy form to get help with your service call.
    2. Get feedback/help from a representative at Grohe.
    3. Solve the problem!
    4. If needed extra help message service@mondial.ca

    DXV

    Steps:

    1. Go to https://www.dxv.ca/contact-us and fill out their simple and easy form to get help with your service call.
    2. Get feedback/help from a representative at Grohe.
    3. Solve the problem!
    4. If needed extra help message service@mondial.ca

    Maax

    Steps:

    1. Go to https://maax.ca/services/contact/parts-request and fill out their simple and easy form to get help with your service call.
    2. Get feedback/help from a representative at Maax.
    3. Solve the problem.
    4. If there’s anything else we can help you with, email us at service@mondial.ca

    Masco Canada (Delta, Brizo, Hansgrohe)

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail customerservice@mascocanada.com a description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service team at Masco.
    4. If there’s anything else we can help you with, email us at service@mondial.ca

    Panasonic

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail EPSorders@ca.panasonic.com a description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service team at Panasonic.
    4. To get in contact with Panasonic go to https://www.na.panasonic.com/
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Produit Neptune

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail sav@produitsneptune.com a description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service team at Produit Neptune.
    4. To get in contact with Produit Neptune go to  https://produitsneptune.com/en/a_propos/nous_joindre.php 
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Odass

    1. Go to https://odass.ca/produits/index.php?route=information/contact to contact Odass for any service call or technical issues.
    2. See https://odass.ca/produits/en/limited-warranties-i7/ to have Odass’ Table of Warranties.
    3. If there’s anything else we can help you with, email us at service@mondial.ca

    Pierdeco

    Steps:

    1. Go to https://pierdeco.com/service/ and fill out their simple and easy form to get help with your service call.
    2. Get feedback/help from a representative at PierDeco.
    3. Solve the problem.
    4. If there’s anything else we can help you with, email us at service@mondial.ca

    Rubi

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail service@rubi.ca description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service team at Rubi.
    4. To get in contact with Rubi go to https://rubi.ca/en-CA/services
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Streamline Canada (Aria Vanitiy, Catalano, Cavalli, Newform, Saunacore)

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail service@streamlinecanada.ca description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service team at Streamline.
    4. To contact Streamline directly go to https://streamlinecanada.ca/contact/ 
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Tenzo

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail service@tenzo.ca a description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service team at Tenzo.
    4. To get in contact with Tenzo go to https://www.tenzo.ca/en/support/client 
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Vanico Maronyx

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail service@vanicomaronyx.com a description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service team at Vanico Maronyx.
    4. To get in contact with Vanico Maronyx go to https://www.vanico-maronyx.com/Contact-us 
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Vogt Industries

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail customercare@vogtindustries.com a description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service team at Vogt Industries.
    4. To get in contact with Vogt Industries go to https://www.vogtindustries.com/contactus
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Zitta

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail service@zittagroup.com a description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service team at Zitta Groupe.
    4. To get in contact with Zitta Groupe go to https://zitta.ca/en/project/contact-us/ 
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Kalia

    Steps:

    1. Be sure to have Invoice, picture and/or videos of the problem and item.
    2. E-mail service@kaliastyle.com a description of your problem with your proof of purchase (Invoice), pictures and/or video of the problem.
    3. Get direct help from the service team at Jean Lepine.
    4. To get in contact with Jean Lepine go to https://www.kaliastyle.com/en/services/warranty
    5. If there’s anything else we can help you with, email us at service@mondial.ca

    Kindred

    Steps:

    1. Go to https://www.kindred-sinkware.com/ca/en/support/contact-form.html and fill out their simple and easy form to get help with your service call.
    2. Get feedback/help from a representative at Kindred.
    3. Solve the problem.
    4. To get in contact with Kindred go to https://www.kindred-sinkware.com/ca/en/support.html
    5. If there’s anything else we can help you with, email us at service@mondial.ca